Diploma Providing Travel Services SCQF level 6
Diplomas derived from the Apprenticeship process recognise competence in job-related skills
This Diploma covers areas such as selling travel related products and services, providing customer centric service and a range of services that help customers plan, choose and arrange their holiday or travels.
This qualification has been designed in partnership with People 1st International and Skills Development Scotland (SDS) as part of an SDS employer-led programme, which may either form part of an apprenticeship or a stand-alone qualification.
This qualification is available through employers and training providers.
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Why deliver this qualification
Learners will gain a nationally-recognised competence-based qualification that guarantees that they have the skills, knowledge and abilities required to carry out their role successfully. Employers will also benefit from their employees being proficient.
Assessment is carried out in the workplace. This minimises any time learners need to be away from their work.
This qualification is competence-based and must be offered within a workplace environment. It can be assessed within a workplace environment or, where simulation is permitted, within a realistic working environment.
Who does this qualification suit
This Diploma is suitable for individuals who are currently in employment and who wish to obtain:
- a formal qualification
- a qualification as part of an apprenticeship programme
Access
Entry is at the discretion of the centre.
Candidates should be in a job or placement where they are carrying out relevant tasks and responsibilities which allow them to gather the required evidence.
No prior qualifications are required to undertake this qualification, although experience in, or a knowledge of, the sector would be an advantage.
Progression
The level 6 award could provide progression to:
- an HNC or HND in Travel and Tourism or a related area
- employment in the travel and tourism sector
Approval
Centres with devolved authority for approval should use their own internal approval process.
Centres without devolved authority must come forward for approval and should contact SQA’s Business Development Team for guidance.
Assessors and verifiers must be able to meet SQA’s general requirements for technical and occupational competence as outlined in the Systems and Qualification Approval Guide.
How to assess
Learners will gather evidence of their performance through normal workplace activity, in line with the requirements of the Diploma. This evidence will be assessed using usual workplace assessment methods, such as the use of portfolios or e-portfolios, observation, examining work products, testimonial evidence from witnesses, personal statements, and accreditation of prior learning.
For general information, please refer to the document Guidance on how to assess Award, Certificate and Diplomas. For detailed guidance on how to assess this particular Diploma, please refer to the assessment strategy.
Where can you take this course?
Qualification content and delivery tools
Information about the qualification(s)
Qualification Structure
Group award code: GV68 46
The Diploma in Providing Travel Services at SCQF level 6 consists of 4 mandatory units and 4 optional units.
For details of the units making up the Diploma, please refer to the qualification structure (57 KB).
National Occupational Standards
Unit information for this qualification is available on our Unit Search.
Meta-skills
A key aspect of this qualification is that it supports the development of a learner’s meta-skills and their awareness of the importance of these in becoming effective in their current work role, and in supporting continued personal and career development.
Meta-skills sit alongside and complement technical knowledge, skills, and behaviours. As technology, society and the way we work change at an ever-increasing pace, meta-skills are the over-arching and future-focused attributes that enable other skills to be developed through consideration, reflection and implementation.
Meta-skills support improved performance and productivity, greater adaptability and resilience to change. For learners, meta-skills are a critical asset, supporting their ability to cope and excel in the face of change, to solve problems, to collaborate with others and to create successful futures.
There are three categories, each with four meta-skills:
- self-management — focus, integrity, adaptability and initiative
- social intelligence — communication, feeling, collaboration and leadership
- innovation — curiosity, creativity, sense-making and critical thinking
This qualification includes a discrete meta-skills unit, within which all specified evidence can be gathered. Further information on the assessment of meta-skills development is provided in the assessment strategy for this qualification.
Information about delivery, assessment, quality assurance and support material
Assessment strategy
Assessor's guidelines
Candidate Guidance and Portfolio
- Candidate Guidance for Awards, Certificates and Diplomas in Scotland (502 KB)
- Candidate blank recording forms (263 KB)
- Candidate Portfolio A4 Cover (103 KB)
Apprenticeships
It is expected that the Diploma will be a mandatory component in the Modern Apprenticeship in Travel Services.