FOI23/24 149 Contract Information for Telephony, Call Services, Broadband and WAN Services

Date published: 16/02/2024

I would like to submit a new FOI request.

All or some of the information provided previously has expired, I require an update on the questions below.

See my request below:

Contract 1 - Telephony/Voice Services (Analogue, ISDN VOIP, SIP, Cloud) 

1.Telephony/Voice Services Provider- Please can you provide me with the name of the supplier for each contract.

2. Telephony/Voice Services Spend – Please can you provide me with the annual spend

3.Telephony/Voice Services - Contract Renewal Date- please provide day, month and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers

4.Telephony/Voice Services - Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.

5.Telephony/Voice Services - Type of Lines - Please can you split the type of lines and users per each supplier? PSTN, Analogue, SIP, ISDN, VOIP, Cloud

6.Telephony/Voice Services Number of Lines / Channels / SIP Trunks/ Cloud based users- Please can you split the number of lines per each supplier? SIP trunks/connections, PSTN, Analogue, ISDN

Contract 2 - Incoming and Outgoing of call services.

6.Minutes/Landline Provider- Supplier’s name (NOT Mobiles) if there is no information available, please can you provide further insight into why?

7.Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract.

8.Minutes Landline Monthly Spend- Monthly average spend on calls for each provider. An estimate or average is acceptable. If SIP services, please provide me with the cost of services per month.

 9.Minute’s Landlines Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.

10.Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable. 

Contract 3 - The organisation's broadband provider.

11.Broadband Provider- Supplier’s name if there is not information available, please can you provide further insight into why?

12.Broadband expiry l Date- please provide day, month, and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers

13.Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable.

Contract 4 - Contracts relating to Wide Area Network [WAN] services, this could also include HSCN network services.

14. WAN Provider- please provide me with the main supplier(s) if there is no information available, please can you provide further insight into why?

15.WAN Contract expiry Date- please provide day, month, and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers

16.Contract Description: Please can you provide me with a brief description for each contract

17.The number of sites: Please state the number of sites the WAN covers. Approx. will do.

18. WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable.

19.For each WAN contract can you please provide me with information on how this was procured, especially around those procurement that used frameworks, please provide me with the framework reference.

20.Internal Contact: please can you send me their full contact details including contact number and email and job title for all the contracts above.

Contract 1 - Telephony/Voice Services (Analogue, ISDN VOIP, SIP, Cloud) 

1. Telephony/Voice Services Provider- Please can you provide me with the name of the supplier for each contract.

The name of the supplier is Exchange Communications.

2. Telephony/Voice Services Spend – Please can you provide me with the annual spend

The annual spend is £145k per annum

3.Telephony/Voice Services - Contract Renewal Date- please provide day, month and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers

29/07/22 - 28/07/27,

4.Telephony/Voice Services - Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.

5 years with 2 x 1 year extensions

5.Telephony/Voice Services - Type of Lines - Please can you split the type of lines and users per each supplier? PSTN, Analogue, SIP, ISDN, VOIP, Cloud

VOIP

6.Telephony/Voice Services Number of Lines / Channels / SIP Trunks/ Cloud based users- Please can you split the number of lines per each supplier? SIP trunks/connections, PSTN, Analogue, ISDN

SIP 200 lines

Contract 2 - Incoming and Outgoing of call services.

6.Minutes/Landline Provider- Supplier’s name (NOT Mobiles) if there is no information available, please can you provide further insight into why?

Part of the above contract

7.Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract.

Part of the above contract

8.Minutes Landline Monthly Spend- Monthly average spend on calls for each provider. An estimate or average is acceptable. If SIP services, please provide me with the cost of services per month.

Approx £250 per month

9.Minute’s Landlines Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.

Part of the above contract

10.Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable. 

Approx 1500 

Contract 3 - The organisation's broadband provider.

11.Broadband Provider- Supplier’s name if there is not information available, please can you provide further insight into why?

The broadband supplier is BT

12.Broadband expiry l Date- please provide day, month, and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers

The expiry date is 31/03/29

13.Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable.

Part of our managed service contract with BT, Approx £250k per annum 

Contract 4 - Contracts relating to Wide Area Network [WAN] services, this could also include HSCN network services.

14. WAN Provider- please provide me with the main supplier(s) if there is no information available, please can you provide further insight into why?

The supplier is BT

15.WAN Contract expiry Date- please provide day, month, and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers

The expiry date is 31/03/29

16.Contract Description: Please can you provide me with a brief description for each contract

All service purchased against the SWAN II framework

17.The number of sites: Please state the number of sites the WAN covers. Approx. will do.

2

18. WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable.

Approximately £40k

19.For each WAN contract can you please provide me with information on how this was procured, especially around those procurement that used frameworks, please provide me with the framework reference.

SWAN II framework

20.Internal Contact: please can you send me their full contact details including contact number and email and job title for all the contracts above.

The relevant person is the Contracts Manager and the contact address is: Procurement@sqa.org.uk